Terms & Conditions

Effective Date: 18 August 2026

Welcome to SostaHut.com. These Terms & Conditions govern your use of our website and your purchase of products from Sosta Hut. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions.

Please read them carefully before placing an order.

1. About Sosta Hut

Sosta Hut is an online shopping platform offering a variety of products, including educational toys, children’s products, household items, and other consumer goods.

Throughout these Terms & Conditions, the terms “we,” “us,” “our,” “Sosta Hut,” or “SostaHut.com” refer to Sosta Hut, while “you,” “customer,” or “user” refers to any person who visits our website or purchases our products.

2. Acceptance of Terms

By using SostaHut.com, you confirm that:

  • You have read and understood these Terms & Conditions.
  • You agree to be legally bound by these Terms & Conditions.
  • The information you provide during an order is accurate and complete.
  • You will use the website only for lawful purposes.

If you do not agree with any part of these Terms & Conditions, please do not use our website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your device or screen settings.
  • Product packaging, design, or specifications may occasionally change according to the manufacturer’s updates.
  • Some images may be used for illustrative purposes.
  • Minor differences between the product image and the delivered product may occur.
  • We reserve the right to correct any errors or inaccuracies in product information.

If you have any questions about a product before ordering, please contact us.

4. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit the quantity of products available for purchase.
  • Cancel an order if a product is unavailable.
  • Remove or discontinue a product without prior notice.
  • Correct stock or inventory errors.

If we cannot fulfill an order because a product is unavailable, we will inform the customer and, where applicable, provide a refund for any payment already made for that product.

5. Prices

All product prices displayed on SostaHut.com are subject to change without prior notice.

We reserve the right to:

  • Change product prices at any time.
  • Correct pricing errors.
  • Offer or discontinue promotional prices.
  • Cancel an order placed at an incorrectly displayed price.

The applicable price will normally be the price displayed at the time the order is placed, subject to correction of obvious pricing or technical errors.

Any applicable delivery or other charges will be communicated during the ordering process.

6. Orders

When you place an order through SostaHut.com, you are making a request to purchase the selected products.

After receiving your order, we may contact you by phone, SMS, WhatsApp, email, or other available communication methods to confirm the order and delivery information.

An order may be cancelled or rejected for reasons including:

  • Product unavailability.
  • Incorrect or incomplete customer information.
  • Incorrect pricing caused by a technical or human error.
  • Suspected fraudulent or unauthorized activity.
  • Repeated unsuccessful delivery attempts.
  • Other circumstances beyond our reasonable control.

7. Customer Information

Customers are responsible for providing accurate information, including:

  • Full name
  • Mobile number
  • Delivery address
  • City/area
  • Product and quantity information
  • Any other information necessary to complete the order

Sosta Hut is not responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or misleading information provided by the customer.

8. Order Confirmation

For certain orders, particularly cash-on-delivery orders, we may contact the customer to confirm the order before dispatch.

If the customer cannot be reached or does not confirm the order, we reserve the right to cancel or hold the order.

9. Payment

We may provide different payment methods depending on the customer’s location and the availability of our payment services.

Available payment methods may include:

  • Cash on Delivery (where available)
  • Online payment
  • Bank transfer
  • Other payment methods displayed on the website

Payment methods and their availability may change without prior notice.

10. Delivery

We aim to deliver orders within the estimated delivery time communicated to the customer.

However, delivery times are estimates and may be affected by:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Traffic or transportation issues
  • Incorrect delivery information
  • Customer unavailability
  • Remote delivery locations
  • Other circumstances beyond our control

Delivery time should therefore not be considered a guaranteed deadline unless specifically stated otherwise.

11. Delivery Charges

Delivery charges, if applicable, will be communicated or displayed during the ordering process.

Delivery charges may vary depending on:

  • Delivery location
  • Order size or weight
  • Courier service
  • Promotional offers
  • Other applicable factors

12. Receiving Your Order

Customers should inspect the package, where reasonably possible, at the time of delivery.

If the package appears seriously damaged, opened, or tampered with, please inform the delivery personnel and contact Sosta Hut as soon as possible.

Customers should retain relevant evidence, such as photographs or videos, when reporting a damaged or incorrect delivery.

13. Cancellation of Orders

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

If an order has already been shipped and the customer refuses to receive it without a valid reason, Sosta Hut may restrict future Cash on Delivery orders from that customer.

14. Returns and Exchanges

We want our customers to receive products in acceptable condition.

A return or exchange may be considered in cases such as:

  • Wrong product delivered.
  • Product received damaged.
  • Product has a manufacturing defect.
  • Product is significantly different from the product description.

Return or exchange requests must be submitted within the period specified in our Return & Refund Policy.

Products may not be eligible for return or exchange if they:

  • Have been used, damaged, modified, or misused by the customer.
  • Are missing original packaging or essential accessories.
  • Have been damaged after delivery due to improper handling.
  • Are specifically identified as non-returnable.
  • Do not meet the applicable return conditions.

Please contact us before sending any product back.

15. Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the order and the original payment method.

Refund processing time may vary depending on the payment provider, bank, or other financial service involved.

For Cash on Delivery orders, additional information may be required to process an approved refund.

Delivery charges may be non-refundable unless the return is due to an error or fault attributable to Sosta Hut.

16. Promotional Offers

From time to time, Sosta Hut may offer discounts, promotional campaigns, coupons, bundle offers, or other special deals.

Unless otherwise stated:

  • Promotions are subject to availability.
  • Promotional offers may have specific terms and conditions.
  • Multiple offers may not be combined.
  • We reserve the right to modify or cancel a promotion at any time.

17. Children’s Products

Some products sold through SostaHut.com are designed for children.

Parents, guardians, and responsible adults should review the product’s age recommendation, warnings, instructions, and safety information before allowing a child to use the product.

Children should use products appropriately and, where required, under adult supervision.

Sosta Hut is not responsible for injuries or damage resulting from misuse, improper assembly, failure to follow product instructions, or use contrary to the manufacturer’s recommendations.

18. Website Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our website or systems.
  • Introduce malicious software, viruses, or harmful code.
  • Interfere with the operation or security of the website.
  • Copy or reproduce website content without permission.
  • Use false information to place fraudulent orders.
  • Attempt to abuse promotions or discounts.

We reserve the right to restrict or terminate access to users who violate these Terms & Conditions.

19. Intellectual Property

All or part of the content available on SostaHut.com, including:

  • Logo
  • Brand name
  • Product images
  • Graphics
  • Text
  • Website design
  • Layout
  • Promotional materials
  • Other original content

may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission, except where permitted by applicable law.

20. Third-Party Services

Sosta Hut may use third-party service providers, including payment gateways, courier companies, hosting providers, communication services, and other technology providers.

We are not responsible for interruptions or failures caused by third-party services that are outside our reasonable control.

21. Privacy

Your use of SostaHut.com may involve the collection and processing of certain information required to provide our services, process orders, communicate with customers, and arrange deliveries.

Please refer to our Privacy Policy for information about how customer information is collected, used, stored, and protected.

22. Limitation of Liability

To the extent permitted by applicable law, Sosta Hut shall not be responsible for losses, delays, or damages arising from circumstances beyond our reasonable control.

This may include:

  • Courier delays
  • Natural disasters
  • Government restrictions
  • Technical failures
  • Internet or network problems
  • Third-party service interruptions
  • Incorrect information provided by customers
  • Events beyond our reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.

23. Force Majeure

Sosta Hut shall not be liable for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, severe weather, war, civil unrest, government action, transportation disruption, strikes, technical failures, or other similar events.

24. Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

Any updated version will be published on this page with the revised effective date.

Your continued use of SostaHut.com after changes are published constitutes acceptance of the updated Terms & Conditions.

25. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations governing Sosta Hut’s business and the customer’s transaction.

Where applicable, disputes shall be subject to the jurisdiction of the competent authorities and courts.

26. Contact Us

If you have any questions regarding these Terms & Conditions, orders, returns, refunds, or other matters, please contact us.

Sosta Hut
Website: SostaHut.com
Email: admin@sostahut.com

We appreciate your trust and look forward to serving you.

Sosta Hut — দামে সস্তা; মানে আস্থা